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How can I contact Carmel Dream Designs? |
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You can call us direct at 806-744-0386, fax us at
806-744-3848, e-mail us at
tina@carmeldreamdesigns.com or
contact us by mail at 2309 Broadway, Lubbock, TX 79401.
www.carmeldreamdesigns.com |
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What hours of the day is the Carmel Dream studio
open? |
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10am to 4pm, Central time, Monday - Friday. |
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What is the minimum opening order? |
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There is no
minimum order. |
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Where do
you ship from? |
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We ship
from Lubbock, Texas. |
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All
Texas residents will be charged Sales Tax $.0825. |
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What delivery service do
you use? |
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We use UPS
Ground service delivery. We are unable to ship to P.O. Boxes. |
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What will be the delivery time for having my order
shipped? |
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Under
normal circumstances, orders are shipped within 3 working days (does not
include custom printed orders). |
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Do you offer a
rush service? |
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Yes, next day rush
orders must be received before 1:00 p.m. central time. Additional
shipping and handling charges will be required. This does not
apply to custom printed orders. |
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How do I order
custom printing? |
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On each product
order page, there is a link to order custom printing. Click on the
link and fill out the form completely, click "submit form" and it
will be emailed immediately and directly to Carmel Dream Designs.
Click here to
preview custom printing form |
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Can I place
an order by fax or mail? |
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Yes, Print
out and complete the form provided.
(click here for form)
Then click on the back button to return to the website. |
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Do your cards and invitations include envelopes? |
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Yes, the price does include envelopes. |
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What do I do if I receive my order and there is an error
on the part of Carmel Dream Designs? |
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If
Carmel Dream Designs have made an error on your order, please call us
ASAP. We will try our best to get the correct product shipped the
next day (does not apply to custom printed orders). We will also
pay for the return shipment of incorrect product sent. Call for
estimated time on custom printed orders. |
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Does Carmel Dream Designs have a restocking fee for
returned orders? |
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Yes, it is 10% of order
if shipment is returned. Returns must be made within 14 days of
receiving the order. All credits will be issued to the credit card
used for initial purchase. Shipping charges are not refundable.
No refunds on custom printed orders. |
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How do I return a
damaged shipment? |
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All claims of damaged
product must be made within 7 days of receipt of order. To process
a damage claim you must save the shipping box and contents. Please
call for an authorization number before returning merchandise. |
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How much
is shipping? |
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All orders up to $99.99.
. .$5.00 |
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All orders $100.00 &
over. .
.Free shipping to the Intercontinental States (UPS Ground) |
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UPS Next Day Service. .
.$25.00 |
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UPS Second Day Air. .
.$20.00 |
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How much is shipping to
Hawaii, Alaska and Puerto Rico? |
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An extra charge will be
emailed to you for the higher cost of shipping to be conveniently paid
with your PayPal account. |
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Do you ship
Internationally? |
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Not at this time.
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